Refund Policy
Quality Issues:
Our products do
not work well once you receive it or it encounters crash in delivery causing
customers fail to use it, in this situation, our refund policy will be open for
you.
Transaction Issues:
If you find that the transaction was not completed by you/someone you know, please contact our Customer Service within 24 working hours to cancel the transaction and refund the unauthorized deduction. If over 48 hours, the parcel may send out already, then we have to refund after we get back the items.
Stock Issues:
If product is
out of stock, we will send email to check if you want to exchange or get
refund.
Special Products/Services:
Some products or services are not refundable after they have been provided. Like software download link, software installation service and account service etc.
When Can Get Refund?
Return for Refund:
Usually we will
only refund to you after the returned item was received. Please also track the
logistics after you send back the parcel and contact our sales for further
refund information. (If returned product was not in good condition, we may
charge you corresponding damage costs.) After we get
your item return to us and check the item in good condition, we will issue you
refund according to our policy within one working day through PayPal, please
check your PayPal account timely or contact our customer service.
Stock Issues:
If you prefer refund directly when item is out of stock, we will arrange refund to you within one working days. Kindly check your account or contact our sales for refund details.
When can get refund via paypal?
If you use paypal balance payment Refund will be issued directly to your PayPal account within 24 working hours.
Bank Account or credic card Payments: Refunds will be issued to your PayPal within 3 to 5 business days.
