Return and Refund
Policy
Before
you return items to us, please read and follow the below instructions. You can
also contact our Customer Service, we are always here to help you. Please make
sure that you understand our return policy and ensure that all criteria are met
before physically sending any items back to us.
1. In which situation we accept the return
2. In which situation we do not accept the return
3. Return for exchange item
4. How to Return the Items
5. Return Shipping Method
6. Who pay for the return shipping fee
7. When i can get my refund or exchange items back
8. Warranty
1. In which situation we
accept the return
We promise to obey the return policy when the item has the problem bellow, but
you must sent back the item after we knowing your problem and what you want us
to do.
1. the product have quality problem. It can not work once you receive it or
it encounter crash in delivery causing you can not use it. This situation we
will return full refund.
2. in some particular situation, our return policy can be open for you
after our customer service learning your particular problem, and in this
condition we will charge you 10% handling fee.
3. you order a wrong item and negotiate with our customer service to
exchange for a right product, this exchange policy is also for you. We will exchange to the right product for you but you need send back the item to us on your cost.
4. if we miss-shipped the items, we will be responsible for an item
exchange and any shipping fees. If you choose this, you can also return the
product and get a full refund plus the shipping and handling fee, but you must
make sure to sent it back through ordinary Postal Mail system. No DHL Fedex or
UPS Such express.
Note: Please report the problem to our customer within 7 working days and
return package within 30 working days.
2. In which situation we do
not accept the return
If the item is damaged by yourself, we can not provide exchange service
for you. But you can return us the item on your cost for repair. We may charge you fee if there is any cost for repaire fee.
3. Return for exchange item
(1) When exchange for free: If your products encounter crash in delivery, we
will exchange it for free for you and undertake the shipping cost for you ship
item back to us through ordinary Postal Mail system.
(2) Mis-ordered products: If you order a wrong item and plan to exchange for
you want, then just contact our customer service for help,We will exchange to the right product for you but you need send back the item to us on your cost.
(3) Physical Damaged Items: If the item is damaged by yourself, we can not
provide exchange service for you. But you can return item for us for repair.
(4) What you do before returning for replacement: you need contact our customer
service to tell us your problem. What's wrong with your item and what you want
us to do for you.
Returning shipping options: after confirming your items is under our policy of
returning, please use registered post to ship item back to us. NO DHL,
UPS, TNT, Fedex or any other Express.
(5) How we will do after receiving your return: you need keep touch with us to
make sure we get it. After checking the item, we will arrange a replacement for
you and we will inform you when everything is done. Please remember to check
your email from time to time.
4. How to Return the Items
After all details confirmed by sales and agreed to return back the items,
please help to follow the return process provided.
Our free return window will be opened for 30 working days after package
delivery.
Please contact our customer service for detail return address.(sales@obd2.ltd)
5. Return Shipping Method
Recommend to use Registered Mail or EMS(ordinary Postal Mail system) to return
the parcel, and please only send the items back to the shipping address our
Customer Service provides. Please DO NOT use DHL/UPS/FEDEX/TNT or other courier
for shipment, due to strict custom reason we may have chance cannot get the returned parcel with these
methods.
Please Note:
(1) Your item must be unused and in the same condition that you received it. It
must also be in the original packaging.
(2) To complete your return, we require a receipt or proof of purchase.
(3) Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
(4) Please contact our customer service for detail
return address.
6. Who pay for the return
shipping fee?
1) If the item you purchased arrived damaged or quality problem and you reported the issues to our customer service within 7 days of delivery, we would be responsible for the return shipping costs.
2) When exchange for free: If your products encounter crash in delivery, we
will exchange it free of charge for you, and undertake the shipping cost for
your ship item back to us through simple Registered Mail or EMS(ordinary Postal
Mail system).
3) Mis-ordered products: If you order a wrong item and plan to exchange for
what you want, just contact our customer service for help,We will exchange to the right product for you but you need send back the item to us on your cost.
4) Physical Damaged Items: If the item is damaged by yourself, we CAN'T provide
exchange service for you. But you can return item to us for repair.
7. When i can get my refund
or exchange items back?
After we get your item return to us and check the item is in good condition, we
will issue you refund according to our policy within 1 working day through
PayPal, please check your PayPal account timely or contact our customer
service.
Please also track the parcel status after you send back the parcel and contact our
sales for further refund information. (If returned product was not in good
condition, we may charge you corresponding damage costs.)
8. Warranty
The guarantee of our most products is one year. Before shipping out, all goods
have been double verified by Our QC department will check for quality,
including check the basic function of the hardware and software, the appearance,
the packing, the necessary accessories and power adapter plug
standard.
For any question, please contact us at:
Email: sales@obd2.ltd
Whatsapp: +86 13632856735
